A Norwegian fintech company that delivers the most current and comprehensive information about personal debts.

Achieved a 10-fold increase in user growth.

Increased document flow in the system by 10 times.

LAUNCHED OVER 100 NEW FEATURES IN JUST 6 MONTHS.

Developed a clear and adjustable codebase for future scalability.

Exceeded initial earnings projections ahead of schedule.

From piles of emails to smooth API synchronisation

Being in debt can be an incredibly stressful experience.
Inkassoregisteret, a fintech company led by Norwegian TV profiles
from Luksusfellen and debt management gurus Lene Drange and
Hallgeir Kvadsheim, saw a critical issue: it took a lot of work to deal with personal debts. Even with the assistance of the Norwegian Labour and Welfare Administration (NAV), it was an inherently
complicated mission. They struggled with hundreds of debt-collecting companies to manage individual debts – a time-consuming and error-prone process.
‍
So, Inkassoregisteret partnered with KOIA to provide NAV's employees with an integrated debt-handling platform to help people manage their debts more efficiently.

THE BUSINESS CHALLENGE

Imagine you have envisioned an automated debt register that could positively impact thousands and speed up government work, but the tech barrier stumps you.

This vision required overcoming significant technical and logistical challenges, such as integrations, legal compliance, and data security. Additionally, Inkassoregisteret aimed to contact more than 70 debt collectors on behalf of users, some of whom required API calls, while others needed emails. Managing the volume of emails and processing scanned PDFs with handwritten notes added another layer of complexity.

But in KOIA, we love challenges.

Solution

Our game plan was built on the holistic approach: we enhanced the codebase, segmented the app for easier management, improved the user interface, and expanded the application to mobile devices for greater accessibility.

Our focus was on:

Developing an MVP to gather valuable data and feedback.

Creating a robust and adaptable codebase - our own tech LEGO set, ready for anything.

Building a secure platform to protect individual privacy and sensitive data.

Improving the user interface to make it more intuitive and user-friendly.

Adding valuable new features to foster business growth.

Process

Tech used in the project

Project organisation

Jira

Confluence

Front-end languages and frameworks

TypeScript

React

MaterialUI

Back-end languages and frameworks

Java & Node.JS

ExpressJS

Cloud technologies

AWS Cloud

GitHub

MariaDB

Step by step, we honed our approach to evolve from a foundational MVP to an advanced, fully automated enterprise solution:

Initiated with an MVP to test core ideas, using a semi-automated system to handle email communications with debt collectors.

Engaged debt collectors in a dialogue about the benefits of API integration, illustrating the time and resource efficiencies.

Deployed a standardised API for streamlined data exchange, cutting down on manual processing.

Assisted Inkassoregisteret in refining their product development strategy by adopting Agile methodologies and robust codebase management.

Upgraded from MVP to a fully automated enterprise solution after confirming the system's effectiveness and added value.

Key achievements

Advanced the MVP to production-standard software, transitioning from a single, extensive back-end to modular microservices that enhance agility and future development.

Refined the front-end by introducing dedicated user applications and an admin panel.

Implemented an automated system for interpreting PDF content, streamlining data extraction.

Established a direct API for debt collectors, transitioning from sending over 100 emails per new user to a more efficient, automated case-handling process.

Defined clear roles and permissions within the system to ensure orderly access and operations.

Strengthened system integrity with enhanced security measures and consistent monitoring protocols.

Integrated with various Norwegian national databases, enabling efficient retrieval of client data.

Secured data transfer and user authentication processes by implementing Norway's BankID system.

P.S.: It's not every day that fintech companies have the opportunity to make such a tangible impact on people's lives. We're honoured to have played our part in bringing technological expertise and innovative solutions to the table in partnership with Inkassoregisteret.